99xx Privacy Policy

Last Updated: January 2026 — This policy is reviewed periodically. You will be notified at your registered email address if any changes are made.

1. Introduction & Scope of Policy

99xx ("we", "our" or "platform") is a secure and reliable online betting and casino platform operated for adult players in Bangladesh. We believe you should have full control over your personal information. This privacy policy ("policy") explains what information we collect about you, how that information is used, how long it is stored, and what your rights are.

This policy applies to the 99xx.bar website and all services associated with it. By using our platform, you are considered to have accepted the terms described in this policy. If you do not agree with any term of this policy, please refrain from using the platform.

Our platform is for individuals aged 21 or older only. We never knowingly collect or store information from minors under any circumstances.

2. What Information We Collect

We collect the following categories of information:

2.1 Information You Provide

Information you voluntarily provide during account registration and use includes:

Name, email address and mobile number
Date of birth (for age verification)
Payment information — such as bKash, Nagad, Rocket or Upay account numbers (full card or account numbers are never stored)
Documents submitted for identity verification (such as a national identity card)
Information shared when contacting our customer support team

2.2 Automatically Collected Information

Some information is collected automatically while you use the platform:

IP address and device identifiers
Browser type and operating system
Page visit history, session duration and click data
Information collected from cookies and similar tracking technologies

2.3 Transaction Information

Detailed records of deposits, withdrawals and betting activity — such as amounts, dates, methods and outcomes — are securely logged in our systems.

3. How We Use Your Information

99xx uses your information only for legitimate and necessary purposes. Your information is never sold to any third party for commercial purposes.

Account Management

Your information is used to create, verify and secure your account and to provide access to platform features.

Transaction Processing

To securely process deposits and withdrawals via bKash, Nagad, Rocket, Upay or bank transfer.

Fraud Prevention

To detect suspicious activity, prevent money laundering and maintain platform security.

Customer Support

To resolve your issues quickly via live chat or email and to provide personalised assistance.

In addition, your information may be used analytically to improve the platform, review user experience and resolve technical issues. If you have given consent to receive our promotional communications, we may send you information about bonus offers and platform updates — this consent can be withdrawn at any time.

4. Cookies & Tracking Technologies

We use cookies and similar technologies on our website. Cookies are small text files stored in your browser.

Essential Cookies: Necessary for the core functionality of the site — maintaining login sessions, security tokens, and so on.
Functional Cookies: To remember your preferences (such as language and theme).
Analytical Cookies: To understand how users are using the site — this information is completely anonymous.

You can disable cookies by changing your browser settings, though this may affect some functionality of the site.

5. Information Sharing & Disclosure

We never sell your personal information for commercial purposes. Information may be shared with third parties in specific circumstances:

5.1 Service Provider Partners

We work with certain trusted technology partners — such as payment processors (bKash, Nagad, Rocket, Upay and banking partners), cybersecurity providers and cloud hosting providers. Strict confidentiality agreements are in place with these partners and they may only use the information for the specified purpose.

5.2 Legal Obligations

We may be legally required to provide information to authorities by court order, at the request of a legitimate investigative body, or to comply with the law. In such cases we provide only the minimum information necessary.

5.3 Business Transfers

In the event of a business merger or acquisition, your information may be transferred to the relevant parties, but subject to the terms of this policy.

6. Data Retention & Deletion

We retain your information only for as long as necessary for the purposes described in this policy:

Information for active accounts is retained for as long as the account remains active.
Financial transaction records are kept for a specified period after account closure for legal and regulatory reasons.
Customer support conversation records are deleted within a reasonable period after the issue is resolved.
Analytical data may be retained in anonymised form for a longer period.

If you wish to permanently close your account, please email [email protected].

7. Data Security Measures

99xx uses industry-standard technologies and practices to protect your information:

SSL Encryption

All data transmissions are secured by TLS encryption, which protects your information from third parties.

Secure Servers

Your data is stored on secure servers in a controlled environment where access is strictly restricted.

Minimum Access Policy

Our staff can only access the information required for their work.

Regular Security Reviews

Regular security audits are conducted to identify system vulnerabilities.

However, as data transmission over the internet is not entirely risk-free, we cannot guarantee complete security. Please also use a strong password for your account and do not share your login credentials with anyone.

8. Your Rights & Choices

You have the following rights regarding your personal information:

Right to Access: You can request to know what information we hold about you.
Right to Rectification: You can request correction of your information if it is inaccurate or incomplete.
Right to Erasure: You can request deletion of your information in certain circumstances, though this may not be fully possible where legal obligations exist.
Withdrawal of Marketing Communications: You can withdraw your consent at any time if you no longer wish to receive promotional emails or messages.
Right to Complain: If you have concerns about how your information is processed, you can contact us directly.

To exercise these rights, send an email to [email protected]. We will respond to your request after verifying your identity.

9. Protection of Minors

99xx strictly does not provide services to individuals under the age of 21. We do not knowingly collect any personal information from minors. If we become aware that we have inadvertently collected information from a minor, that information will be deleted immediately and the associated account will be closed.

If a parent or legal guardian believes their child has registered on our platform, please contact us at [email protected].

10. Third-Party Links & Services

Our platform may contain content from various game providers including Pragmatic Play, Evolution Gaming, Spribe and Ezugi. These third parties have their own privacy policies and 99xx is not responsible for their policies. Payment processing services (bKash, Nagad, Rocket, Upay) follow their own security standards.

11. Changes to This Policy

We may update this privacy policy from time to time. For significant changes, we will:

Send a notice to your registered email address
Display the update date prominently on the website
Request consent to the new terms where required

Continuing to use the platform after changes are made will be considered acceptance of the updated policy.

12. Contact Us

For any questions, concerns or requests regarding this privacy policy, please contact our privacy team:

Email: [email protected]
Live Chat: Available 24/7 in Bengali and English

We will do our best to respond to your request as quickly as possible after verifying your identity.